Visiting Your Optometrist During COVID-19

Is your eye doctor's appointment coming up? Rest assured, keeping our patients and staff are safe is our top priority. 

We anticipate that this outbreak will continue for a while, and do not want our patients to neglect their critical eye care needs during this uncertain time. Our optometric clinic is prudent and has adopted specific measures to protect our patients and staff from potential exposure to COVID-19 .. 

That said, as of March 17, 2020, the Centers for Disease Control and Prevention (CDC) issued a public health reminder that recommends that people postpone their routine eye care visits for several weeks.  If you feel it best to reschedule your appointment, feel free to do so. Please call our office at 210-699-3937 and we will be happy to find an appointment after April 6^th (at which point we can reassess if the above guidelines have changed).

Also our business hours have changed upon the landlord’s request.  If you need to pick up some glasses and contacts, we will be available Monday to Saturday for the above hours (11am to 6 pm).  We will send you a new message if that changes.  Remember, constant changes in supply chains may delay some orders.  

We are still available for your urgent eye care needs, so we want to make you aware of the steps we are taking to protect our patients and team members in this time of uncertainty.

Here Are the Precautions Our Eye Clinic Is Taking to Limit COVID-19: 

We employ a strict office policy that mandates that all eye doctors, opticians, office staff, and patients not enter if they are feeling unwell or have a fever, cough, sore throat, runny nose, shortness of breath, or have been exposed to a known case of COVID-19 or traveled outside of the country within the last 14 days.

The staff may ask you to wait outside rather than in the waiting area in order to protect yourself and others from any circulating germs. Furthermore, we are trying to schedule our appointments in such a way that our waiting room remains as empty as possible.

During your eye exam: 

• The optometrist and staff may wear a mask. 
• We sanitize all equipment and patient contact surfaces after every use and at the end of the day. 
• We sanitize all surfaces and equipment (front desk counters, telephones, pens, door handles, waiting room chairs) with antibacterial wipes. 
• All staff members wash their hands after contact with each patient and throughout the day.
• Our office is equipped with several sanitizing stations.
• We request that patients sanitize their hands prior to and after trying on frames. We also make sure to clean frames that have come into contact with patients with soap and hot water.
• If we don’t shake hands with our patients during this time, please don’t take it personally.

Please call Custom Eye Care at The Rim in San Antonio, TX with any questions or concerns you may have. If you feel it's best for you or a member of your family to reschedule your appointment, we encourage you to do so.

To stay abreast of the coronavirus pandemic, please visit the following official health organizations:

• Centers for Disease Control & Prevention (CDC) at www.CDC.gov
• World Health Organization (WHO) at www.WHO.int 

Thank you and stay safe!